Support Center

Get started with HDIP using the documentation provided online. Further support is provided through the User Manual, as well as through our community forum and direct email-support.

User Support Forum

Get in touch via the forum (http://community.la-icpms.com). Please contact PMI-HDIP-Support@Teledyne.com to request access to the forum.

Tutorial Videos

These clips below give a slow and deep tutorial on running through some of the basic features in HDIP. They are designed for novice users for the software and try to explain every step of the process. You can find the tutorial that’s best for you by browsing the titles and brief descriptions next to each clip. If you have any suggestions on topics which you would like to see a tutorial on, feel free to contact the administrators on the forum.

Importing Data

In this two-part tutorial we are describing in-depth how to import ICP-MS and laser log files into HDIP. The first part shows in detail which settings can be changed during the import process and how the file manager can be used to browse for files. Note that the import procedure was changed in the release of v1.3.0.

Watch Part I:

Watch Part II:

LaOptimize Tool

In this tutorial, a quick walk-through of the LaOptimize tool is provided. This tutorial shows how the FW0.1M of the SPR is measured, and how this data is used to find the optimum imaging parameters based on a test measurement.

Watch it here:

Feature Demonstrations

The clips below demonstrate a number of new features within HDIP.

Demo Spot Calibration

This is a quick demonstration of single spot analysis processing in HDIP.

Watch it here:

Creating a 3D volume

This short walkthrough shows how to create a stack of images (a 3D volume) by combining multiple 2D images.

Watch it here:

General FAQ

What is HDIP and who is it for?

HDIP is a stand-alone software package for data analysis of laser-ablation inductively-coupled-plasma mas spectrometry imaging data. HDIP is compatible with Chromium 2.3+ , which is the lasing software used by lasers build by Teledyne Photon Machines (formerly Photon Machines).

Where can I look to learn more about HDIP?

This website provides support information to users of HDIP, and provides information to those looking to purchase HDIP. This website contains tutorials and help information on the use of HDIP. Users can be provided with hands-on support, as well as email support. Get in touch if you want to know more.

What are the requirements to run HDIP?

HDIP is a stand-alone piece and does not require any other software packages to be installed or purchased. Laser log data can only be read from the Chromium software package, so you’ll need access to a Teledyne Photon Machines laser to import the laser log data.

Minimum system requirements
  • Windows 10
  • Intel i5 10th gen CPU or AMD Ryzen 3500
  • Integrated graphics
  • 8GB DDR3 RAM
  • Full HD display (1080p)
Recommended system requirements
  • Windows 10
  • Intel i7 10th gen CPU or AMD Ryzen 3700
  • NVIDIA 2060 or AMD Radeon™ RX 5700 Series
  • 16GB ECC DDR4 RAM
  • Full HD display (1080p)

I have a Teledyne Photon Machines laser system, where do I buy HDIP?

HDIP can be purchased through Teledyne Cetact technologies. Quotes can be request from cetacsales@teledyne.com.

Software License FAQ

I'm having troubles with requesting the license. How do I get help?

You can request the license by downloading the license from the Software support section of the Teledyne Photon Machines website, under the laser ablation tab (http://www.teledynecetac.com/support/software). Download and run this tool to request a license key to operate the HDIP software package. Please be aware that you will need your PO number to do so. If you do not have a PO number, please contact Teledyne CETAC PMI laser sales to inquire about a demo license.​ If you have trouble running the license request tool, please contact Teledyne CETAC PMI laser sales. When you run the tool on a computer that is not connected to the internet, or has troubles establishing a connection to the Teledyne website, you can email the txt file produced by the tool to Teledyne CETAC PMI laser sales. More details are available in the HDIP manual, which is available on request.

I can't install the license / troubles with figuring out how to install the license.

Installing the license of HDIP is the first step in running HDIP. The license is valid only on the computer which you use to request the license. Contact Teledyne Photon Machines (PMI-HDIP-Support@Teledyne.com) to receive your license file after you have submitted a license request using the license request tool, which you can download from the Teledyne Photon Machines website. You may save the files anywhere that you have access. It is recommended that you backup and save the files in a “permanent” location so that if you ever need to reinstall the software, you will not need to go through the license request process again.

After you have acquired HDIP from Teledyne Photon Machines and have followed the instructions in the installer, HDIP can be launched from the shortcut icon on the Desktop.

  • When you launch the software for the first time, you will be presented with a profile manager. Create a profile by entering a profile name in the Profile Creator (Figure 1) and press ok. Every profile stores the setting for HDIP for a specific user.
  • Next, the license manager will open. Click Browse and select the license file you have received from Teledyne Photon Machines. The license file has a .bin suffix. When the license is valid and was activated for this workstation, the software will subsequently start.*
  • When the software launches the main screen, you have successfully activated the software.

*This step requires administrative rights for your PC. If you are not an administrator of your PC, contact your IT department. More details on this topic are available in the HDIP manual, which is available on request.

Tutorial Project Walk-Through

Great, you made it this far. This content is still to be added. Meanwhile, you can check the manual for a walk-through.